Twin Lakes Hotel

The hotel projects luxury, but the service & age of the place eats at that projection. Would have preferred having breakfast with natural light and huge windows, but breakfast was served in the ballroom. Breakfast spread was normal, but definitely not as good as other hotels in the same price range. Water in the bathroom was lukewarm at best. The staff seem to be hurried and untrained. We got a welcome cake from the hotel manager at 9pm. It's nice to get a small treat, but to give a "welcome" at 9pm speaks a bit about what's happening behind the scenes. I asked for extra towels and had to make a followup call because they hadn't arrived yet after 30 minutes. The TV in the room will play a video everytime you start it, but the promotions on the video are from 6 months ago. It's these little things that give a hint of what's going on behind the scenes. Again, I'd forgive this if they were just another hotel. But the image that they are projecting & their services/offerings do not match the price they are asking for.

If McDonalds decided tomorrow that they would like to operate a hotel, this would be that hotel. Front office staff were probably poached from a nearby bed and breakfast, or some 1-star motel. Food is an absolute piling piece of sheet. Ala carte is also overpriced. Rooms are full of bugs. Lights not working properly and flickering at night. The kid’s playroom looks like it was last cleaned 2 years ago. Stuffed toys were dirty and stink of molds. There was even a hole in the ceiling in the kid’s playroom causing a leak. As in one portion of the ceiling was wide open. As if someone intentionally opened it so that water can freely leak on the floor lol! Prior to check-in we also requested for a baby crib, which they agreed to provide. But it wasn’t in the room when we arrived. It came around 7pm. And they gave us this crib with a plywood like bedding. I asked the kuya, and he said this is their normal crib. A crib for a dog maybe. To top it all, we requested 1-2 hrs late check out for a fee, since our child had just started his first nap a few minutes before the check out call, but we were denied citing “full occupancy”. On November freaking 2. They were fully booked, allegedly. But we can extend if we’re willing to pay a full day for the room. So we just left. Megaworld as an operator overall just sucks. Everything they touch turns to molds, lol. I highly recommend reconsidering before booking this place. The likes of Anya Hotel, Escala, or even smaller boutique hotels would be better than Twin Lakes.

Rooms: We requested for a single king bed but we're given with 2 double beds so we had to request it to be put together. Nice view but the amenities looks old and the TV has no decent channels and is not even a smart TV. The temperature of the water is inconsistent. Service: I've had around 3 requests that weren't attended immediately. - Bed was done after an hour of request. - Water wasn't fixed, also had to wait for an hour. - Booked advance for a king but wasn't given and was even assigned on the furthest room in the hall. - To make up for the inconveniences they told me that they're gonna send me a complementary birthday cake (around 3 PM) but they also forgot about it so I even had to call them after dinner to follow up about it and they sent it at 9 PM lol. Location and parking is great but the service and amenities itself is subpar considering the price of their rooms. Breakfast buffet is decent but they don't have espresso with the buffet (they offer it but you have to buy it) some cheaper hotels even have espresso. The only thing that I really enjoyed here is the heated outdoor infinity pool.

I booked for twin lake hotel for 5 days for us $ 771.90 in advance. This was my stupidest thing that I ever did . As soon as I entered the hotel , the unhealthy smell of the dampness made me sad . SMELL OF MOLD at every where Corridor , Room, Even Gym . No good ventilation at all . I started suffering from rash and it was really not good holidays for me . I would like to let know the hotel management about that. What a pity for such a great hôtel

Buckets and microfiber towels are everywhere! From lobby, to restaurant, to guest room hallways. We even witnessed a part of the ceiling fall off. Maintenance had to work at the roof slab - creating a lot of noise on the guest rooms below it. Pool heater is not functioning well - 1/3 source of heat is not working. Water coming out from the shower stall walls (probably not waterproofed properly). No grab bars at bath tub (unsafe). We had to wait for an hour from the time we ordered dinner until it was served. Massage service was great, however we were only given 45mins instead of the 1hr package since the therapists needs to take the hotel service on their way home. We were also late with our appointment due to the slow service at the restaurant. I hope they at least extend the operational hours of the restau and spa so you can still enjoy it late night.

Their room is clean and has a relaxing ambience. All rooms have a nice veranda. The Premiere Room has a bathtub and a separate shower. Their pool is a heated pool. You can book a room directly with the hotel, which is cheaper and gives more value for your money as they offer other complimentaries (such as dining credit and breakfast) compared to what major third-party online booking platforms can offer. There are also several restaurants located outside the hotel including a supermarket.